FAQ

Last updated: 13 October 2026

Do you offer free shipping?

Yes. Every order to a United States address is sent free of charge, with tracking. We do not ship outside the US.

Can I return an item if it is not right or if I don’t like it?

Yes. You have 30 days from delivery to return unused items in original condition, with tags and proof of purchase. We only accept returns for US orders.

Email support@mygrandhouse.com with your order number to start a return. Return postage is always your responsibility, including when an item is damaged, faulty, or not as described. Please use a tracked service. We do not offer exchanges or replacements.

Once we receive and inspect the item, refunds go back to your original payment method within 10 business days.

Can I cancel my order?

Email support@mygrandhouse.com with your order number as soon as possible. If the order has not been dispatched, we will cancel it and refund you in full.

If it has already been dispatched, it cannot be cancelled in transit. You may refuse the delivery where the carrier allows it, or return the item after it arrives under the 30-day return policy.

How can I track my order?

We email a tracking number when your order is dispatched, typically after 1–3 business days of processing. If you have not received tracking within 4 business days of ordering, email us with your order number.

What if an item is not what I expected?

Check the product page for dimensions and details before you order. Unused items can still be returned within 30 days of delivery.

What payment methods do you accept?

Visa, Mastercard, Apple Pay, Google Pay, and Shop Pay. The methods shown at checkout are the ones we currently accept.

Is my payment secure?

Checkout is encrypted. We do not store your full card number.

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery within the US usually takes 7–12 business days after dispatch, depending on your location.

How can I contact you if I have questions?

Email support@mygrandhouse.com. Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time). We aim to reply within 1–2 business days. Please include your order number for existing orders. You can also use our Contact page.

Still need help? Visit our Contact page.