Payment Policy
Last updated: 13 October 2026
We accept orders with a United States delivery address only. Payment is taken at checkout through Shopify’s encrypted payment providers. We do not store your full card number.
The payment methods shown at checkout are the ones we currently accept. Those typically include:
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Shop Pay
If a method does not appear at checkout, it is not available for that order.
How to Pay
At checkout you choose a payment method from the options shown. If payment is not authorised, the order will not be confirmed.
For payment questions, use our Contact page.
Email: support@mygrandhouse.com
Phone: +1 307 392 2022
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time)
We aim to reply within 1–2 business days.
Contact page: https://mygrandhouse.com/pages/contact
Our Business Information
Store Name: My Grand House
Trading name: My Grand House
Legal company name: Grand Home LLC
Company address: 1908 Thomes Ave STE 12166, Cheyenne, WY 82001, USA
Warehouse address: 1908 Thomes Ave STE 12166, Cheyenne, WY 82001, USA
Email: support@mygrandhouse.com
Phone: +1 307 392 2022
Website: https://mygrandhouse.com
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time)
Saturday and Sunday: Closed
More ways to reach us: https://mygrandhouse.com/pages/contact