Refund policy

Return Policy

Last updated: 13 October 2026

This policy applies to purchases from My Grand House delivered in the United States. It does not affect your statutory rights.

30-day returns

You have 30 days from the date of delivery to return an item if the item is not right, or if you change your mind.

We only sell to, ship to, and accept returns from customers in the United States.

To be eligible, the item must be:

Unused, unwashed, and in the same condition as when it arrived
Returned with original tags and packaging where supplied
Accompanied by proof of purchase (your order confirmation email is sufficient)

How to return

Email support@mygrandhouse.com with your order number and the items you wish to return. We will confirm the return address for our fulfilment warehouse at 1908 Thomes Ave STE 12166, Cheyenne, WY 82001, USA.

Do not send items back until we have confirmed the return.

Return postage

You pay the return postage on every return. That includes a change of mind, and it includes an item that is faulty, damaged on arrival, or not as described. Use a tracked service and keep the tracking number. We do not offer exchanges or replacements.

My Grand House is not responsible for return parcels that are delayed, lost, or sent without tracking.

Refunds

When we receive the return, we inspect it. If it meets this policy, we refund the item price to your original payment method within 10 business days of inspection. We will email you when the refund is issued. The time it then takes to appear in your account depends on your payment provider.

Original outbound shipping to the US is free, so there is nothing to refund for outbound postage on a change-of-mind return. We do not charge a restocking fee.

Faulty, damaged, or incorrect items

If an item arrives damaged, is faulty, or is not the product you ordered, email support@mygrandhouse.com as soon as possible with your order number and photographs. We will refund the item price after we receive it back. We do not offer an exchange or a replacement. You pay the return postage, including when the item is damaged, faulty, or not as described.

Cancellations before dispatch

If you need to cancel or change an order, email support@mygrandhouse.com with your order number as soon as possible.

If the order has not been dispatched, we will cancel it and refund the full amount to your original payment method.

If the order has already been dispatched, it cannot be cancelled in transit. You may refuse the delivery where the carrier allows it, or return the item after delivery under this 30-day return policy.

Statutory rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013, including the right to reject faulty goods and, for most distance contracts, the 14-day cooling-off period. Our 30-day return period is in addition to those rights, not instead of them.