Track Your Order

We email a tracking number when your order is dispatched, typically after 1–3 business days of processing. Use that number on the carrier’s website to follow the parcel.

If you have not received tracking within 4 business days of placing your order, email support@mygrandhouse.com with your order number.

Our Business Information

Store Name: My Grand House

Trading name: My Grand House

Legal company name: Grand Home LLC

Company address: 1908 Thomes Ave STE 12166, Cheyenne, WY 82001, USA

Warehouse address: 1908 Thomes Ave STE 12166, Cheyenne, WY 82001, USA

Email: support@mygrandhouse.com

Phone: +1 307 392 2022

Website: https://mygrandhouse.com

Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time)

Saturday and Sunday: Closed

More ways to reach us: https://mygrandhouse.com/pages/contact